Complaints
Like all good companies we have a straight forward complaint procedure so that in the event you are concerned about your mortgage application you can rest assured that help is at hand.
What to do if you have a complaint.
If you wish to register a complaint, please contact us:
...in writing
Home in One Financial Services Ltd,
Complaints Manager,
St Leonard's House,
North Street, Horsham
West Sussex RH12 1RJ.
...by phone
Telephone 01403 282476
If you cannot settle your complaint with us we will help you to direct your complaint to the appropriate ombudsman.
Are we covered by the Financial Services Compensation Scheme (FSCS)?
Yes we are covered by the FSCS. You may be entitled to compensation (up to £48,000) from the scheme if we cannot meet our obligations.
Further information about compensation scheme arrangements is available from the FSCS.
